Use AI to improve local services

Local AI is an MHCLG programme that supports councils to adopt artificial intelligence (AI) safely, responsibly and at scale.

Our goal is to accelerate the responsible use of AI across local government to improve services for people and communities, increase efficiency and reduce costs.

We work with councils to build reusable tools, share learning and reduce duplication, helping successful approaches scale across the sector.

What Local AI does

We work with councils, the Local Government Association (LGA) and cross-government partners to:

  • identify where AI can improve efficiency and outcomes in local services
  • design, test and scale practical AI tools that reduce administrative burden, including councils to share and scale locally developed solutions
  • support councils to adopt AI safely, including through data, ethics and assurance frameworks
  • help councils navigate the AI market and make informed decisions about suppliers
  • share learning and evidence across the sector
  • unblock data sharing across all levels of government

Where we are focusing

We work with councils to tackle shared challenges in some of their most pressured services, including:

  • housing, homelessness and temporary accommodation
  • adult social care
  • children’s social care
  • special educational needs and disabilities (SEND)
  • customer service and casework administration

Our work

We are working with workstreams across government including:

Mayoral Data Council

The Mayoral Data Council brings together Mayoral Strategic Authorities and central government to improve data sharing and use. It supports better data quality, stronger local capability, and ensures local government expertise shapes national approaches to data and AI.

Find more information

Responsible AI

We are working with councils across England to support responsible use of AI adoption turning ethical principles into local government practice, supporting knowledge sharing among councils and building skills and capability.

We provide clear guidance, practical tools and coordination to help councils use AI in a way that is proportionate, transparent and worthy of public trust.

Read the blog

Local Transcribe

The Local Transcribe tool helps frontline council teams focus on delivering a caring service by recording, transcribing and summarising conversations.

It is being built with councils, with an initial focus on housing, to help frontline staff spend more time building relationships and delivering the services that matter most.

Read the blog

Further explorations

We are working with councils to identify where AI can have the greatest impact across local services.

This includes exploring new use cases, learning from existing innovation, and identifying opportunities to develop tools and approaches that can be reused and scaled across the sector.

Find out more about our areas of interest.

How Local AI works

Local AI takes a user‑centred, evidence‑driven approach.

We work with councils to understand service challenges and identify where AI can have the greatest impact.

We carry out discovery and prototyping projects in high-pressure service areas, including supporting the scaling of tools where appropriate.

We also work across local and central government to support the safe, ethical and sustainable use of AI.

Get involved

To stay up to date with our work and opportunities to get involved, you can:

Learn more

Read the latest updates, case studies and insights from Local AI on the MHCLG Digital blog.