Funded projects – Round 1

We funded 16 projects in round 1 of the Local Digital Fund. You can read about how we selected the projects in this blog post and click on the below links to watch a quick video introducing each project, or connect with the project teams.


Reducing care calls to improve customer satisfaction

An investigation into how new technologies like Alexa and chatbots have the potential to reduce the need for face-to-face care visits and the costs involved.

Birmingham City Council and 2 partners

GOV.UK Pay as a viable alternative e-payment provider

Exploring how local councils and GOV.UK Pay can make integration easier and reusable.

North East Lincolnshire Council and 4 partners

Housing repairs online

Examining existing digital exemplars and uncovering a better way for people in socially rented homes to report housing repairs online.

London Borough of Southwark and 3 partners

User-centred back office planning system to unlock transformation

A discovery into the software ecosystem needed to unlock the potential for transformation in town planning.

London Borough of Southwark and 3 partners

Common Data Model for Children’s Services Statutory Returns

Understanding how better uses of children’s services data could help staff make decisions and deliver improved outcomes for children.

Greater Manchester Combined Authority and 3 partners

Tell us once ‘move-in’ process

How to allow people moving into a council’s jurisdiction to contact the council just once to set up all their services – including council tax, bin collections, and possibly benefits.

Sunderland City Council and 4 partners

Registration Services Data – unlocking Local Government opportunities

Based on the Digital Economy Act 2017, identifying why registration services data for birth, deaths and marriages should be shared, how to share it and the business benefits of doing so.

Worcestershire County Council and 14 partners

Taxi licensing applications – fixing complexity, inefficiency and risk

Exploring digital solutions to improve taxi licensing, increasing public safety, speeding up decision making and making it easier to share information with other authorities.

Gateshead Council and 2 partners

Can chatbots and AI help solve service design problems?

This discovery project aims to summarise the available chatbot and AI options, create a methodology for evaluating available solutions, and produce research and case studies to help councils develop business cases.

Oxford City Council and 12 partners

Open community: data standards for local community-based services

This Discovery seeks to understand what a ‘directory as a service’ could and should look like in 2019 using innovative approaches to data contribution, curation and consumption.

Adur and Worthing Council and 2 partners


Using analytics and AI to aid the production of EHCPs

Researching research how analytics and artificial intelligence can help improve education, care and health plans – currently a complex and time-intensive process – for people with special educational needs.

Ealing Council and 2 partners

Family context in children’s services

Building a prototype that gives social workers information on a child’s family and previous contact with different social services, with contact details for the lead professionals.

Stockport Metropolitan Borough Council and 3 partners

Development data automation – addressing the shortage of delivery data

To prove the concept of automating the flow of planning application data: from applicant through the Local Planning Authority, to the regional authority, and out to the public for more effective data collection.

Greater London Authority and 4 partners

Better case management of FOI and SAR requests

This Alpha seeks to understand the user journey for staff who deal with FOI requests and SARs to prototype approaches to the unmet user needs we have discovered, and explore digital solutions and data standards.

London Borough of Hackney and 3 partners

Digital data protection impact assessment (DPIA) tool

This Alpha seeks to create a universal and compliant Digital DPIA Tool to empower and support staff and support the generation of a privacy risk register.

Greater Manchester Combined Authority and 10 partners

Visualising failure in waste service

We aim to develop a minimum viable product of a waste dashboard and intelligence function which is available to improve operational management, and identify root causes for failure demand to inform service improvement.

North East Lincolnshire Council and one partner